Source: Invent and Wander (page 228)
Published: November 2020
Decision-making with disagreement
A disagreement between two junior employees shouldn’t be about who can argue longer. Escalating the controversial decision to a senior employee should happen quickly so it doesn’t leave the team demoralized and exhausted.
If a disagreement occurs between a more senior employee and a subordinate, it may be best for the more senior person to disagree and commit… and say, “you know what? I really disagree with this, but you have more ground truth than I do. We’re going to do it your way. And I promise I will never tell you I told you so.”