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Source: American Customer Satisfaction Index (ACSI)
Published: February 2019
n = 62,000 US customers

E-com Product Quality Satisfaction

Circulated: March 21, 2019

ACSI asked more than 62,000 consumers to choose their favorite stores in a number of categories. The satisfaction rating is based on product quality and is measured on a scale of 0–100. Overall ecommerce scores dropped 2.4% YoY with Amazon dropping 4%.

Costco — 83

— 82

— 80

— 74

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