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Source: Bain & Company
Published: December 2019

Holiday Delivery Speed and Reliability

Circulated: December 10, 2019

With holiday shopping in full swing, retail supply chains are squarely in the hot seat. If a product doesn’t arrive on time, customers are disappointed. Amazon continues to delight customers when benchmarked against other mass retailers.

Average number of calendar days from click to door over the holiday season:

                               
Amazon Other mass retailers’
2016 4.0 5.9
2017 3.6 5.3
2018 3.6 5.2
2019 2.2 3.6


Percentage of packages delivered early or on time over the holiday season:

                           
Amazon Other mass retailers’
2016 93 90
2017 90 90
2018 88 83

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