Building a Product at Amazon for People with a Disability

Source: Amazon CXT User Research Team Published: December 2018

Source: Amazon CXT User Research Team
Published: December 2018

Building Products at Amazon for People with a Disability

Circulated: July 18, 2019

In the US, nearly 40MM people over the age of 15 self-identify as having a disability, representing 12.6% of the non-institutionalized population. Globally, an estimated 785MM (15%) to 975MM (19%) people over the age of 15 live with a disability — representing people with disabilities across difficulties with hearing, vision, cognition and/or mobility. Combined, people with a disability (PWD) control $8 trillion in annual disposable income.