Source: American Customer Satisfaction Index (ACSI)
Published: February 2019
n = 62,000 US customers

E-com Product Quality Satisfaction

Circulated: March 21, 2019

ACSI asked more than 62,000 consumers to choose their favorite stores in a number of categories. The satisfaction rating is based on product quality and is measured on a scale of 0–100. Overall ecommerce scores dropped 2.4% YoY with Amazon dropping 4%.

Costco — 83
Amazon — 82
Target — 80
Walmart — 74