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E-com Product Quality Satisfaction, n=62K US Customers
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E-com Product Quality Satisfaction, n=62K US Customers

Source: American Customer Satisfaction Index (ACSI) Published: February 2019 n = 62,000 US customers

Danny Sheridan
Jan 17, 2020
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E-com Product Quality Satisfaction, n=62K US Customers
www.factoftheday1.com

Source: American Customer Satisfaction Index (ACSI)
Published: February 2019
n = 62,000 US customers

E-com Product Quality Satisfaction

Circulated: March 21, 2019

ACSI asked more than 62,000 consumers to choose their favorite stores in a number of categories. The satisfaction rating is based on product quality and is measured on a scale of 0–100. Overall ecommerce scores dropped 2.4% YoY with Amazon dropping 4%.

Costco — 83
Amazon — 82
Target — 80
Walmart — 74

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