January 25: When and how to escalate an issue at work
An escalation serves the purpose of an unblocker.
👀 Scroll down to browse today’s three featured job openings.
Published: August 2020
When and how to escalate an issue at work
When collaborating on a project or piece of work you will inevitably run into conflicting priorities and different styles of communication. This can cause uncertainty and delays, as well as damage relationships.
An escalation serves the purpose of an unblocker
and should only be utilized when all other reasonable steps have been unsuccessful. Here are 4 steps in the escalation process:
Acknowledge and align on the problem: All parties involved need to agree on what the problem is
Clarify the options: (a) Identify the different perspectives and list out possible options to move forward and (b) Each party should flag their preferred option
Understand the trade-offs: (a) Understand each party’s priorities and (b) List pros and cons
Escalate appropriately: (a) All parties should align on the escalation path and understand who needs to be involved in the next level conversation and (b) Continue escalating up until the issue can be resolved satisfactorily for all parties
🔥 Featured job openings at Amazon
Sr. Manager of Software Development, Selling Partner Experience: lead software, product, and data teams helping third-party sellers provide outstanding customer service (Seattle or Detroit).
Sr. Product Manager, Amazon Future Engineer: make the field of hardware design engineering more accessible for K12 students who are most underserved and underrepresented (San Francisco Bay Area or Sunnyvale).
Software Development Engineer, Alexa Routines: build voice-forward experiences, personalized customization, and automation on Alexa (Seattle).
Have an open role you’d like to feature? Get in touch.