My personal experience with DoorDash: doing my second order, and since the app didn't allow me to accurately adjust my position, the driver left the food somewhere random in the street!!! And constacting customer support, they said "only, only, only this time, we're gonna do you a favor and return the money to you". That was the end of DoorDash for me
Thank you for this. I'd love to know more about the top factors/strategies they used to build customer loyalty / return customers to the platform.
My personal experience with DoorDash: doing my second order, and since the app didn't allow me to accurately adjust my position, the driver left the food somewhere random in the street!!! And constacting customer support, they said "only, only, only this time, we're gonna do you a favor and return the money to you". That was the end of DoorDash for me