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This honestly made me cringe the first time I read it and just did again. To me it sounds like the COO subscribed to a garbled cocktail of business- and self-improvement tidbits. Ultimately, the results speak for themselves. The <20% of urgent and non-important stuff probably contained the important insights and talking to people for more than 5 minutes (letting them set an agenda) would have helped her to recognize the trouble brewing.

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It also made me cringe... based on this alone, would not invest in any company Ms Holmes was running. Horrible employee experience.

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