Getting your product out the door – even when it doesn't have full functionality – means you can learn from customers, gather data, iterate, and repeat.
is this what happened to the fire phone? however, doing so did we do a calculated risk on the customer experience with interacting with the incomplete device? and how does "ship it" affects the brand reputation? as a consumer i always wanted a smooth user experience instead of having to spend money on something that may not live up to the standard
Jimmy, this touches upon the fine balance between Insist on High Standards and Bias for Action. There's no "right" answer- though leaders need to make a decision. The lesson here suggests that you should lean into bias for action, but have the ability to quickly deliver top requested features post-launch in order to Earn Trust.
is this what happened to the fire phone? however, doing so did we do a calculated risk on the customer experience with interacting with the incomplete device? and how does "ship it" affects the brand reputation? as a consumer i always wanted a smooth user experience instead of having to spend money on something that may not live up to the standard
Jimmy, this touches upon the fine balance between Insist on High Standards and Bias for Action. There's no "right" answer- though leaders need to make a decision. The lesson here suggests that you should lean into bias for action, but have the ability to quickly deliver top requested features post-launch in order to Earn Trust.